When a temperature sensor alarms in a cold store, three questions have to be answered quickly: which stock was in that zone, how long was it out of range, and is it still saleable. A system that can answer the first two in minutes turns a potential write-off into a decision.
The hour after the alarm
- What was affected. Every pallet in the zone, by batch and owner.
- For how long, and how far out. The excursion profile, not a single reading.
- Against what tolerance. Products differ; some survive a short excursion and some do not.
- Decision and record. Release, downgrade or destroy — recorded against the batch with the evidence attached.
Each of those depends on telemetry being tied to a location, and stock being tied to that same location. An alarm that identifies a sensor, not a set of pallets, starts a physical search while the clock runs.
Zones and put-away
Frozen, chilled, ambient and controlled-atmosphere stock each belong in their own zones, and the validation has to happen at the moment of put-away. A check that runs afterwards reports the mistake instead of preventing it, and in this industry the mistake is the loss.
FEFO, with a shorter clock
Expiry-driven picking applies here as it does in grocery, with less room. Product that spends an extra two days in a cold store because the pick was undirected can arrive at a customer inside their rejection window.
In a third-party operation, a rejected delivery is not only the value of the goods. It is the customer's confidence in the storage, which is the thing they are paying for.
Catch-weight and billing
Stock is handled in pallets and cases, and billed by weight. The weight captured at receipt, at pick and at dispatch all have to reconcile — with each other and with what the customer counts on arrival.
Storage billing adds its own complication: rate by pallet position, by weight, or by period, often several at once and different per customer. Getting it out of spreadsheets is usually the fastest financial improvement available in a 3PL.
Whose inventory it is
| Question | Own inventory | Third-party storage |
|---|---|---|
| Who absorbs a discrepancy? | You | You, and you explain it to the owner. |
| How often is it reconciled? | At count | Continuously — it is the service. |
| Who sees the record? | Internal | The customer, ideally in real time. |
That last row is worth building for. A customer who can see their own stock and its temperature history stops calling to ask, and starts treating the accuracy as the reason to stay.